Gülşah Sürel Mimarlık San. Ve Tic. Ltd. Şti. (“House of DIV”) offers warranty for production and material defects on products bought from its own stores (including the online shop www.houseofdiv.com) or authorized dealers. The warranty only covers defects that are: not caused by accidents, inappropriate usage, wear and tear as a result of normal usage, poor use, change, repair attempts, neglect or not following product use suggestions; according to House of Div or the authorized dealer.
In order for the warranty conditions to be valid, make sure to control the product at cargo delivery. In case you detect any damage, inappropriateness, defect, file a report and do not accept the product. Any changes on the product, deformation of the product or degradation of the products’ original design are not covered by the warranty.

Within the scopes of this warranty, every piece deamed defected might be subject to the following at the discretion of House of Div or the authorized dealer:
1. If available, change with the same product.
2. Change with equivalent product.
3. Repair according the degree of damage, possibility of repair and availibility of spare parts.
The damaged product needs to be delivered to House of Div or the authorized dealer together with all purchased additional and promotional products. In case the products are sent via postal services, they need to be insured and sent via certified or registered mail. House of DIV is not responsible for any damages, losses or thefts caused during transportation.

This warranty service is free of charge. Please keep the purchase or delivery bill, gift certificate or certificate of origin for the case of any warranty request. A receipt or certificate is a proof of purchase and originality for purchased products and serves as evidence for the usage of this warranty.
House of DIV, in its sole discretion, reserves the right to make any changes and adaptations to the warranty conditions for future applications stated here at any given time.